Overview
Join to apply for the Managed Service Coordinator role at Travel Chapter
Employment Type: Fixed Term - 6 months
Location: Keswick
Hours of Work: Full Time, 09:00 – 17:30 - 5 days a week between Monday and Saturday.
What You'll Be Doing
The Property Management Service is a key department that keeps everything running smoothly. Our Coordinators are a force of nature that overcome all obstacles in their path to ensure our guests and homeowners have the best experience with us as possible. The role is the perfect blend of field-based work and office work where no two days are ever the same.
The sorts of things you’ll be doing include:
* Managing service coordination across a portfolio of properties, including scheduling cleaning, maintenance, and other services.
* Using internal systems to update property records, log service requests, and ensure accurate billing.
* Visiting properties to carry out inspections, meet with contractors, or resolve on-site issues.
* Liaising with owners, guests, and suppliers to deliver a high-quality service.
* Supporting the recruitment and retention of properties by ensuring great service delivery from day one.
* Proactively identifying and resolving issues, ensuring smooth operations even in peak periods.
* Delivering excellent customer service and helping manage any guest or owner concerns.
* Collaborating with colleagues across departments to drive improvements and consistency.
You'll have
* Strong IT and systems confidence – you’ll be working across a range of digital tools and internal systems
* Strong organisational skills with outstanding attention to detail
* Comfortable handling multiple tasks and priorities while demonstrating excellent communications skills both verbally and written.
* A team player with the ability to work independently
* A natural problem solver who enjoys taking ownership of tasks, being proactive, reliable and resilient when things get busy
* Previous experience in property, hospitality, travel, housing, or lettings is desirable.
You'll get
* A rapidly growing company with a great culture and a big focus on employee development, plus competitive salaries and benefits
* 25 days’ paid holidays plus bank holidays
* A day off for your or a loved one’s birthday
* £500 paid towards a holiday of your choice
* A paid day to volunteer with a charity of your choice
* Friends and family discount scheme
* Life assurance for your peace of mind
* Social clubs and a range of activities for different interests
* Great social events, including annual Christmas parties
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. We’ve grown from a small South West holiday letting agency to one of the market leaders, while maintaining a strong family ethos and a caring, collaborative culture that drives us forward.
We are passionate about what we do and take a common-sense approach to getting things done. Diversity is key to our success, and we work hard to be inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
EEO/Accessibility
We are an inclusive employer and welcome applicants from all backgrounds. If you require any adjustments to the application or selection process, please let us know.
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