Operational Manager - Service Centre (DX Products)
This role is responsible for leading and managing operational aspects of the service centre for the DX products, ensuring achievement of budgeted and targeted service, cost, and quality performance measures. The successful candidate will manage all employed colleagues, third-party subcontractors, and owner drivers effectively. They will oversee the premises, equipment, and consumables, ensuring cost-effective and high-quality performance. The role will also drive and lead change initiatives to deliver a fully integrated service centre operation in conjunction with the General Manager.
Key Responsibilities:
* Line management experience in production, logistics, mail, or parcels services environment at a similar responsibility level.
* Experience of running a multi-shift logistics operation.
* Proven ability to deliver excellent customer service and manage customer relationships.
* Experience managing a diverse workforce, including subcontractors, self-employed drivers, and PAYE drivers.
* Experience managing direct cost budgets.
* Proficient in Microsoft Office Suite (Excel, Word, Email, Access, PowerPoint) or similar database tools.
About DX:
DX is a specialist provider of customer-driven solutions for time-sensitive, mission-critical, high-value, and heavier items delivery. We handle goods from various sectors, including retail, healthcare, legal, and government agencies. Our brand is built on delivering the 'Delivered Exactly' promise, with a focus on reliability and customer satisfaction.
What We Offer:
* Competitive pay rates
* 25 days of holiday plus bank holidays, increasing with service length
* Long service recognition scheme
* Enhanced maternity and paternity leave
* Company pension scheme
* Life assurance
* Employee assistance program, including 24/7 Virtual GP
* DX employee discounts portal
* Opportunities for career progression
If you have experience managing teams in fast-paced mail/distribution environments and aspire to develop your leadership skills, we would love to hear from you. Join us and be part of a passionate, supportive team committed to excellence.
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