Helpdesk Administrator – Estates Team
Are you highly organised, tech‑savvy and passionate about delivering excellent customer service? DN Colleges Group is looking for a proactive Helpdesk Administrator to join our Estates team. This key role supports the Buildings Manager and Contracts & Compliance Manager in delivering a professional and efficient helpdesk and administrative service across the College.
Fixed Term – up to 14 months (maternity cover)
Key Responsibilities
* Manage the Estates helpdesk system, prioritising and assigning jobs.
* Maintain data quality and support compliance reporting.
* Assist with general administration including finance, maintenance and facilities.
* Support record keeping and digitisation of departmental documents.
* Generate helpdesk reports and support KPI analysis for service improvement.
Essential Criteria
* Level 3 qualification in a relevant discipline or equivalent experience in estates/facilities/education.
* GCSE English and Maths at grade C/4 or above.
* Experience in an administrative role within estates or education.
* Proficient in Microsoft Office, especially Excel.
* Strong communication, organisational and problem‑solving skills.
Why Join Us
* Competitive salary
* 30 bookable annual leave days, bank holidays, and 2 weeks off at Christmas
* Professional development opportunities
* Access to same‑day GP appointments, high street discounts, discounted hair & beauty treatments, electric car scheme
* On‑site gym & florist (site dependent)
* In‑house food hall & coffee shops
Additional Information
* Safer Recruitment – Social media checks on shortlisted candidates and comprehensive safer recruitment checks, including an enhanced DBS, before commencing employment.
* Right to Work – Applicants must be authorised to work in the UK. No visa sponsorship available.
Closing date: 5th January
For further information or an informal chat about the role, please contact staff.recruitment@dncolleges.ac.uk.
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