We are recruiting for a Housing Solutions Officer to work in the Huddersfield area. This is a full time office based role Monday - Friday.
As Housing Solutions Officer, you will work directly with customers face to face and over the phone to identify and assess their housing needs, provide information, advice, and support, and develop a range of solutions to help customers resolve their housing needs and problems.
Responsibilities
* Working directly with customers to provide creative and innovative housing solutions
* Taking a proactive approach that builds on what the customer can do for themselves
* Establishing and maintaining a wide range of positive working relationships
* Utilising skills in mediation, negotiation, and communication
* Using knowledge of a range of housing related legislation and/or issues relating to providing support
* Providing written communication to customers and others and maintaining accurate and timely computerised case records
* Contributing proactively to the services overall objectives
* Making suggestions for improvements in service delivery where possible
Requirements
1. Knowledge of relevant housing legislation
2. Awareness and understanding of housing related benefits
3. Experience of delivering a frontline service
4. Experience of...