Partner Account Manager – Consumer Sales
The Partner Account Manager – Consumer Sales is responsible for recruiting new Retail Service Providers (RSPs) and managing existing partner relationships to drive consumer fibre sales across the Freedom Fibre footprint. The role focuses on maximising network penetration, strengthening partner engagement, and identifying new routes to market that support revenue growth and improved customer take‑up. The partner account manager ensures all processes are followed, maintains strong brand representation, and supports compliance, efficiency and best practice across all partner interactions.
Reporting to
Sales Director B2B
Key Responsibilities
* Achieve monthly sales targets for net new consumer fibre customers while supporting retention of the existing customer base.
* Recruit new RSPs to expand the partner network and strengthen the sales pipeline.
* Manage existing RSP relationships to ensure ongoing sales focus, marketing activity and alignment with Freedom Fibre growth objectives.
* Monitor and record competitive landscape information, including wholesale pricing and incentives, to support internal benchmarking.
* Identify and explore new routes to market and channel opportunities to promote Freedom Fibre services.
* Manage and report sales forecasts and revenue by RSP, maintaining a clear and accurate sales funnel.
* Onboard, train and coach partners to ensure they can confidently and compliantly sell Freedom Fibre services.
* Ensure all partners meet required compliance and service standards.
* Maintain accurate partner records within CRM and other internal systems.
* Support RSP target delivery and develop marketing plans to drive performance.
Personal Attributes
* Strong relationship builder with excellent interpersonal skills.
* Target‑driven with a proactive and results‑focused approach.
* Confident communicator capable of influencing partners at all levels.
* Organised, detail‑oriented, and able to manage multiple priorities.
* Positive, resilient, and able to work effectively in a fast‑paced commercial environment.
* Professional ambassador for the Freedom Fibre brand.
Essential – Experience & Skills
* Proven experience in partner management, account management or sales within telecoms, technology or a related sector.
* Experience working to and achieving sales targets in a competitive environment.
* Strong understanding of channel sales and partner recruitment.
* Excellent communication, negotiation, and relationship‑building skills.
* Ability to manage sales pipelines, forecasting, and CRM systems.
* Strong organisational skills with the ability to prioritise effectively.
Desirable
* Experience working with RSPs, ISPs, or telecoms reseller channels.
* Knowledge of fibre broadband services and wholesale network environments.
* Experience developing marketing plans with partners or supporting joint go‑to‑market initiatives.
Qualifications
* No formal qualifications required; relevant experience is prioritised.
* Sales, business development or account management training is an advantage.
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