Job Title: Product Support Process Engineer (Service Operations).
Reports to: Product Support Manager.
Location: Knowsley, with UK and some overseas travel as required.
Job Purpose:To proactively seek out and drive opportunities to continuously improve processes and quality within the Service Department.
Majority of time spent: Highlighting and providing solutions for quality and process improvements within the Service Department through liaising with the Product Support team and other departments where required. Indirect ownership and continuous auditing of internal service department functions, including technical auditing of contractors and suppliers whilst leading the service process development and change management function.
We are seeking a highly motivated and technically skilled individual to join The Clarke Energy team as a Product Support Process Engineer within our Service Operations Team. This exciting role is designed for someone with a strong engineering background and a passion for driving efficiency, quality, and process improvements within our service operations.
Key Responsibilities:
* Drive process and quality improvements within the Service Department under the guidance of the Product Support Manager.
* Ensure technical quality and best engineering practices through data collection, research, and analysis during process improvements.
* Collaborate with the service commercial team to implement best practices, improve processes, and drive cost-saving initiatives.
* Produce clear and concise quality reports, audits, process flows, and technical recommendations for internal and contractor teams.
* Implement process changes using tools like Power BI, Navision, and Visio.
* Ensure all improvements comply with regulatory standards and quality requirements.
* Support proactive maintenance by consulting with Product Support Engineers and Global Service Helpdesk Engineers.
* Lead technical aspects of service operations processes, ensuring alignment with business growth and diversification.
* Identify new opportunities to improve efficiency and reduce costs through better internal and contractor processes.
* Provide technical support and contribute to improving warranty and concession processes as needed.
Essential Qualifications & Skills:
* Relevant engineering qualification(s)
* Strong data analysis, report writing, and project management skills
* Excellent knowledge of power generation processes
* Advanced Excel and Microsoft Office skills
* Proficiency in creating processes using Visio
* Ability to conduct research on technical, regulatory, and statutory documentation
* Minimum 5 years of Field Service/Commissioning experience
* In-depth knowledge of Health and Safety legislation
* Strong IT skills (Outlook, Excel, Power BI, PowerPoint, Navision, etc.)
* Excellent written and verbal communication skills in English
* Clean UK driving license (category B)
Desirable Experience:
* BEng (Hons) degree
* Experience in a similar role requiring problem-solving, technical interpretation, and report writing
* Experience with root cause analysis
* Proven track record of managing customer relationships
Personal Attributes:
* Strong relationship management and communication skills at all levels
* Focused, resilient, and able to prioritize company interests
* Excellent organizational skills and attention to detail
* Ability to work under pressure and meet tight deadlines
* Self-motivated, confident, and results-driven
* Innovative, forward-thinking, and adaptable to change
* Comfortable traveling at short notice, including to foreign territories
The Benefits:
* Competitive salary
* 25 days holiday, plus enhanced entitlement based on length of service
* Holiday buy and sell scheme
* Company pension contribution of 7%
* Health care cash plan
* Life Assurance
* Employee Assistance Programme
* Hybrid working options
* Reward and Recognition schemes
* Development and investment in employees
* In-house certified training department
Additional Information:
* Full competence in the role expected within 9-12 months
* This is a dual-focused role (50% external, 50% internal)
* You will collaborate closely with the Service, Commercial, Engineering, Sales, and Project Departments
About Clarke Energy:
Clarke Energy is an award-winning, multinational specialist in the engineering, installation, and maintenance of sustainable energy solutions for both front and behind-meter applications. Renowned for our high-quality schemes, we are committed to supporting the global net-zero transition.
Our culture is founded on integrity and high ethical standards. As the largest authorised distributor and service provider for INNIO’s hydrogen-ready reciprocating engines across 29 territories, we offer unparalleled expertise and support.
Our comprehensive solutions are strengthened by in-house design engineering, EPC (Engineering, Procurement, and Construction) project management, and market-leading 24/7 after-sales support, ensuring the reliability and efficiency of our projects.
If you’re ready to take the next step in your career and have a passion for driving change and improving quality, Clarke Energy is the place to be.
Ready to join us?
You can apply through LinkedIn, directly on our website, or by contacting Ben.Dixon@Clarke-Energy.com
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