Are you ready to make a positive impact on people's lives? At Flint Bishop, we're committed to helping individuals regain control of their finances. As a Recoveries Specialist in our debt recovery department in Swansea, you'll play a vital role in our mission by providing compassionate and effective support to our customers. The Recoveries Specialist handles high volumes of outbound and inbound calls, to resolve challenging customer queries and overdue monies owed to our clients. You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes. The roles are onsite working 5 days per week at our Swansea offices. Reporting to the Head of Recoveries. Hours of Work Mon-Fri 37.5 hours per week (flexibility may be needed depending on client workloads). Key Responsibilities * Deliver outstanding customer service, with a focus on resolving consumer customer queries and disputes regarding their overdue accounts; taking ownership of customers to prevent repeat contact. * Be flexible to meet customer demand through a variety of contact channels such as Voice, Webchat, and Email, both inbound and outbound * Contribute to deliver objectives and be flexible to agreed business targets (including cash collection, customer satisfaction, complaints, quality, and compl...