Job Description
Job Title: Sales & Retention Advisor
Location: Droitwich (Hybrid)
Job Type: Full-Time (40 hours per week)
Salary: £26,780
Job Summary:
In this fast-paced and customer-focused role, you’ll handle a high volume of inbound and outbound queries from both residential and business customers. You’ll be responsible for managing contract renewals, and supporting customer retention efforts. Your ability to build rapport, understand customer needs, and offer tailored broadband solutions will be key to driving satisfaction and long-term loyalty.
You’ll play a vital role in supporting Airband’s mission to bridge the digital divide—ensuring our customers, whether at home or in business, stay connected with reliable, high-speed internet.
Key Responsibilities
1. Negotiate with existing customer base on renewal and upgrade offers.
2. Proactively contact existing customers via phone and email with updates
3. on their enquiry.
4. Assist in resolving any complaints within the company SLA and in a timely
5. and professional manner
6. Daily log and accurately maintain CRM (Salesforce) In conjunction with their colleagues, daily input of customers’ orders into DWS Portal. VOIP
7. Create ...