Role
Digital Services Assistant Manager – Online Digital Services Team
Contract: 12M Fixed Term Contract
Shift pattern: Full Time
Location: Nottingham
Closing date: 4th April 2026
What you’ll be doing
The Digital Services Team is responsible for leading a wide range of operational and business processes across our UK and ROI digital platforms, ensuring they operate effectively, deliver value, and always enhance the customer experience. The team is divided into four main areas: Digital Promotions & Events, Digital Product Enrichment, Digital Services Projects & Transformation, and Digital Content Systems Support.
In the Digital Services Promotions space you will be a key subject‑matter expert, contributing to a range of digital and business‑wide transformation projects. You will help improve the colleague and shopper experience, supporting Boots’ overall goals for customers.
Key responsibilities
You will oversee daily workload planning and prioritisation, ensuring the team can effectively respond to changing priorities, manage ad‑hoc requests, and consistently deliver high‑quality BAU activity. As a point of escalation, you will support assistants in resolving issues and keep stakeholders informed with clear expectation management.
* You will coach, lead, and support a team of assistants, ensuring they have the skills and knowledge required to accurately build and validate promotions. You will champion capability development, encourage continuous improvement, and embed high standards across the team.
* You will use your specialist knowledge of promotions to improve processes, strengthen ways of working, and eliminate inefficiencies. As a subject‑matter expert you will help shape decisions, uphold best practice standards, and ensure the accurate delivery of online promotions from set‑up through to launch.
* You will build strong relationships and work closely with Ecommerce, Loyalty, Trading, and the wider Operations team to ensure all online promotion activity lands accurately and on time. You will support effective communication between teams and foster a collaborative environment that ensures operational success.
* You will represent Digital Services in broader digital transformation projects, providing operational expertise to influence decisions and future capability. In partnership with your manager you will ensure projects are scoped effectively, executed to a high standard, and deliver meaningful improvements for colleagues and customers.
* You will develop appropriate reporting and analysis to maintain and improve our data requirements and identify gaps or opportunities to increase conversion and customer engagement.
What you’ll need to have (our must‑haves)
* Passion for customers, an eye for detail, and a pragmatic approach with operational experience.
* Commitment to developing others – supporting, coaching, and empowering your team to grow their skills, build confidence, and deliver high‑quality work.
* Experience in managing stakeholders across multiple teams, levels and third parties, holding to account and escalating when required.
* A curious and proactive mindset, consistently seeking to understand the "why" behind processes and decisions, confident in questioning the status quo when necessary, and comfortable taking ownership of learning and development.
* Flexibility and availability to work out of hours, early mornings, and late evenings on occasion if required, providing escalation support where needed.
Rewards designed for you
* Boots Retirement Savings Plan
* Discretionary annual bonus
* Generous employee discounts
* Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
* Flexible benefits scheme – option to buy additional holiday, discounted gym membership, life assurance, activity passes and more.
* Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.
A bit about us
At Boots, we are proud to be an equal‑opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive, so we are committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case‑by‑case basis.
Boots is an equal‑opportunity employer, creating a place where everyone feels welcome, supported and free to be themselves. We believe that when our people feel valued and included, they thrive.
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