Visitor Experience Assistant Reference : OCT20253504
Contract : Permanent
Hours : Full-Time, 37.5 hours per week
Benefits : Pension Scheme, Life Assurance Scheme, 34 days annual leave (incl. bank holidays)
We are looking for a Visitor Experience Assistant to ensure that every one of our visitors to our reserve has a high-quality visitor experience. We are looking for someone to ensure that every one of our visitors has a high-quality visitor experience, where they are warmly welcomed, enthused about the resident wildlife and ultimately encouraged to support the work of the RSPB through membership. Working with colleagues to ensure the effective, efficient and safe running of the centre, guaranteeing a high quality, on-brand, visitor experience.
Working with the visitor centre and site management team to achieve financial targets and Key Performance Indicators (KPI) to deliver against our business goals.
Expected to ensure every visitor has positive and memorable contact with staff, whether they are individuals, small groups, large groups, school groups, people with disabilities, families etc.
Ensure the visitor centre, together with its environs, visitor facilities and equipment are maintained and presented to a high standard.
Ability and willingness to work flexibly including weekends and occasional evenings
We are looking to conduct interviews for this position from W/C 19th January 2026.
If you would like to apply and find out more about this position, please click the apply button to be directed to our website.
People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. The RSPB is an equal opportunities employer. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
No agencies please.