Overview
Retail Customer Advisor (Preston) - 20 hours
Three UK, Preston, England, United Kingdom
Job Description
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customereds as they enter your store. Your dedication to customer service and knowledge of our products and services will help achieve high standards across Three while contributing to team sales targets.
Key Responsibilities
* Customer Engagement: Enhance the customer journey through meaningful interactions that leave customers feeling positive and valued.
* Service Excellence: Create exceptional experiences by tailoring and promoting our products and services.
* Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
* Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring a prompt resolution.
Qualifications
* Customer Focused: Strong passion for delivering exceptional customer service and the ability to meet customer needs.
* Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
* Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required—ambition and the drive to learn matter most.
Benefits
* A free staff handset + unlimited SIM card
* 4.5% employer pension contribution
* Life assurance
* Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)
What We Offer
* Competitive pay and bonuses linked to store performance
* Support for health, wellbeing and career development
We are committed to inclusion and provide adjustments to help you perform your best during the interview process. If you require any reasonable adjustments, contact your recruiter or email jobs@three.co.uk for guidance.
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