Overview
WIN04037 B&Q Exeter Customer Service Home Delivery Driver – Exeter, England, United Kingdom
Responsibilities
* Provide a professional driving service and meet and exceed expectations of our customers.
* Ensure the customer promptly receives their deliveries in excellent condition every time.
* Engage and build a rapport with customers, ensuring a consistent positive message, dealing with queries in a polite and effective manner by phone and face to face.
* Accurate and efficient completion of the delivery of stock to customer’s room of choice in a safe and efficient manner.
* Ensure correct and accurate completion of documentation in line with customer, legislative and company policies and procedures.
* Responsible for the Health and Safety of themselves and others, completion of dynamic risk assessments, adhering to safe working practices and the Health & Safety at Work Act, including accident, incident and damage reporting.
* Ensuring compliance with Transport driving regulations and working time regulations.
* Attending any relevant training as required to ensure you remain fully equipped to perform your role effectively and to assist in the development of continuous improvement.
Experience & Qualifications
* You must hold an in date valid Class 2 licence
* You must hold an in date valid CPC licence
* You must hold an in date Digi Card
* You must have no more than 6 points on your current licence
* Be smartly presented at all times and have excellent customer service skills and be detail focused
* Be flexible in relation to shifts and duties with excellent timekeeping
* Be able to provide a time critical delivery service in line with targets agreed with customer and Wincanton
* Previous retail and commercial driving experience is desirable
* Multi drop experience is desirable
* DBS check will be undertaken
Note: Due to the nature of the work heavy lifting is required. This includes repetitively handling bulky, weight items as part of a two-person team on a daily basis – i.e., washing machines, kitchen units, kitchen worktops. It is therefore essential that the successful applicant is capable to carry out this nature of work.
Benefits
* B&Q 20% discount card (once completing satisfactory probationary)
* Employee Assistance Programme
* Training and development opportunities including Customer Service training, management training programmes, management opportunities
* Uniform
* Recognition schemes
* Child care vouchers
* RAC discount
* E-Vouchers
* Leisure Vouchers
* Supermarket Savings
* Access to a company pension scheme with employer contributions and other optional schemes you may wish to join
These are just some of the reasons which make Wincanton a great place to work. If you feel that you have what it takes to support Wincanton in delivering the best service, we would love to hear from you.
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