Job Description
Overview
Our client is a globally recognised high luxury brand, celebrated for its craftsmanship, innovation, and strong heritage within menswear. With a focus on elevated tailoring, modern sophistication, and exceptional client experience, the brand continues to set benchmarks within the luxury retail landscape.
As Assistant Concession Manager, you will play a key leadership role within a prestigious department store environment. Supporting the Concession Manager, you will drive commercial performance, champion client development, and ensure the seamless day-to-day running of the menswear space. You will act as a role model on the shop floor, inspiring the team to deliver excellence across every touchpoint.
Key Responsibilities
Commercial Leadership & Performance
· Support the execution of sales strategies aligned with business objectives, ensuring consistent achievement of revenue targets.
· Drive performance through close monitoring of KPIs, identifying opportunities to maximise productivity and client engagement.
· Lead from the front on the shop floor, demonstrating strong selling techniques and elevating team performance through example.
· Contribute to business growth through proactive client outreach, appointment setting, and repeat business development.
Client Experience & Clienteling
· Deliver an exceptional and highly personalised client journey, ensuring every interaction reflects the brand’s luxury positioning.
· Develop and maintain a strong portfolio of high-value clients, with a focus on long-term relationship building and retention.
· Support the team in cultivating VIP and top-tier clientele through consistent follow-up and tailored experiences.
· Handle client concerns with professionalism and efficiency, ensuring a seamless resolution at all times.
Team Leadership & Development
· Support the Concession Manager in leading, motivating, and developing a high-performing team.
· Conduct daily briefings, set clear expectations, and foster a culture of accountability and collaboration.
· Coach and mentor team members to strengthen product knowledge, styling ability, and client engagement skills.
· Assist in identifying talent and supporting recruitment, onboarding, and ongoing development.
Operations & Retail Excellence
· Ensure smooth operational execution across all areas including stock management, replenishment, and back-of-house organisation.
· Maintain the highest standards of visual merchandising and presentation in line with brand guidelines.
· Monitor stock levels and support inventory processes to optimise availability and minimise loss.
· Ensure compliance with all operational procedures, including security, cash handling, and store policies.
Brand Representation
· Act as a true ambassador for the brand, embodying its values, aesthetic, and commitment to excellence.
· Stay informed on menswear trends, product collections, and competitor activity to enhance client conversations.
· Represent the brand at in-store events and client activations when required.
Profile
· Previous experience in a supervisory or assistant management role within luxury or premium retail.
· Strong understanding of menswear, including tailoring, ready-to-wear, and accessories.
· Proven ability to drive sales performance and build a loyal client base.
· Excellent interpersonal and communication skills, with a natural ability to influence and inspire.
· Commercially aware, highly organised, and confident in a fast-paced retail environment.
· A passion for luxury fashion, craftsmanship, and client experience.
· Additional language skills are advantageous.
Why Join
Join a high luxury house known for its excellence, heritage, and innovation within menswear.
Be part of a dynamic retail environment that values leadership, creativity, and ambition.
Access strong career development opportunities within an internationally recognised brand.
Work within a culture that champions performance, collaboration, and client excellence.
To manage a high volume of interest, we will be reaching out only to candidates who best meet the role requirements.