Salary: £40,000 - 44,000 per year Requirements: At least 5 years experience in a helpdesk environment. Minimum 2 years leadership experience in a technical helpdesk. Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. Excellent customer service, communication, and problem-solving skills. ITIL Foundation certification (or equivalent) preferred. Responsibilities: Oversee IT and VOIP support, ensuring all tickets are resolved within SLA timeframes. Manage customer escalations, addressing high-priority issues swiftly. Develop and motivate a multi-discipline helpdesk team. Regularly report on helpdesk performance and implement improvement processes. Conduct customer visits (requires full, clean driving licence). Technologies: Support ITIL Network Mobile More: We are helping our client find an IT Helpdesk Manager to lead their multi-discipline helpdesk team in Newark. This role offers a competitive salary of £40,000 - £44,000 per annum plus a car allowance of £560 per month. We provide a collaborative and ambitious environment with excellent prospects for career development and ongoing professional development, including vendor training and industry certifications. You will enjoy a varied, impactful leadership role that promises no two days are the same, along with benefits such as 23 days of holiday plus bank holidays, a discount programme, free flu vaccinations, and free eye tests. last updated 18 week of 2026