Interim Global Digital Customer Experience Manager
Location: London office,typically twice a week.
Rate: £350-£400 per day
Term: 6-9 months
Can you tick these 3 confidently?
- Do you know Medallia? ?
- Have a solid digital channel bias with a good amount of technical understanding in how to implement a VoC programme? ?
- Able to talk about how youve taken a digital VoC project of this type thats already done the design stage, and taken it through delivery, ensuring what was launched delivers on business needs? ?
If you can, please ensure its included in your application.
About the role
This project is to deliver and scale a new Digital Voice of the Customer (VoC) programme across global markets on behalf of a retail giant.
The design foundations are in place - now theyre at the stage of implementation, testing, and optimisation. Your focus will be to ensure the programme delivers on its promise: driving frictionless customer journeys and shaping actionable insights that guide business decisions across digital channels.
This role will see you collaborate with regional teams, technical specialists, and external partners as the programme expan...