Key Responsibilities:
* The Hardware Support Engineer supports the emulation of products from installation to service retirement. The Hardware Support Engineer will actively engage within the customer base to both install, as well as diagnose and repair hardware while providing related support services.
* A major objective is to constantly fulfill our customers’ requirements by maintaining the system uptime as of critical importance. In accordance, quickly resolving hardware issues and improving system reliability through the usage of all resources available. The Hardware Support Engineer will work jointly with the Operations, Quality, Research and Development, Sales and Application Engineering teams in a global environment. The leading-edge technology of our products requires a broad spectrum of electrical test and software engineering skills.
* The overall responsibility of the Hardware Support Engineer is to ensure the technical functionality of any product throughout its life. This includes managing the material dispositions of faulty hardware, maintaining inventory levels of spare components, updating systems to ensure accurate and timely data, and communicating with other teams within Siemens EDA. Provide Operations support in work with the collection of reports and data to help maintain a global monitoring system.
* As part of install function, the HSE will be called upon to perform a site survey at the customer site to ensure electrical and environmental conditions are met prior to hardware arrives. Once hardware arrives, the HSE will be responsible for unboxing, moving, and assembling the entire hardware stack followed by loading software and performing basic initial checkout testing.
* For service calls, the HSE may sit onsite at a customer location or at a home / Siemens office and be dispatched to travel to customer site(s) on a regular basis. The HSE may also be asked to do basic IT systems administration from time to time.
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