Apply before 11:55 pm on Sunday 8th March 2026
đź’· Salary: ÂŁ26,607 - A Civil Service Pension with an employer contribution of 28.97%
As a Service Desk Analyst, you will provide a friendly and helpful first-line service to the users, helping to resolve requests and incidents in an effective and timely manner. You will play a key role in ensuring work is done to agreed timescales on behalf of the user.
Top Responsibilities
* Provide high quality initial support for all end user service requests relating to the IT environment.
* Logging, updating and where possible resolution of incidents and requests reported by call & chat, taking end to end responsibility by ensuring they are delivered to agreed timescales (SLAs).
* Ensure the logging and update of detailed information about every call into the ITSM tooling, allowing the team to provide effective data to the resolver groups.
* Understand user groups and make an initial assessment on the impact/urgency of requests and incidents.
* Liaise directly with DVSA internal customers to provide a top-quality customer service.
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
* 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
* Access to the staff discount portal.
* Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
* Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
* 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
* Flexible working options where we encourage a great work-life balance.
About You
To be successful in this role you will need to have the following experience:
* Ability to deliver high‑quality service with a positive, approachable attitude and communicate information clearly and confidently.
* Strong attention to detail, able to review information accurately and gather key details through effective questioning and listening.
* General IT proficiency, including experience using common workplace tools such as email, communication platforms and word‑processing software.
How to Apply
👉 Read the full description and apply here: https://bit.ly/3MkDtPR
This vacancy closes at 23:55 on Sunday 8th March 2026
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