Care Coordinator (Domiciliary Care) – Ipswich, Suffolk
Salary: £28,000 per year (DOE)
Location: Ipswich (office-based with local travel as required)
Job type: Full-time, permanent
Reports to: Registered Manager / Care Manager
About Fame24HourCare
Fame24HourCare is a CQC-registered home care provider supporting adults (18+) across Ipswich and Suffolk. We deliver high-quality, person-centred care including dementia support, mental health, complex needs and reablement. Our focus is safe, responsive care with strong communication and reliable coordination.
The Role
We’re looking for an organised, calm and people-focused Care Coordinator to support the day-to-day coordination of care delivery. You’ll help ensure visits are safely staffed, rotas are accurate, and clients and care workers feel supported—especially when plans change at short notice.
Key Responsibilities
Coordinate daily/weekly rotas to ensure safe, consistent care delivery
Allocate care workers based on skills, availability, location and client preferences (including gender match where required)
Manage schedule changes, sickness/absence cover and urgent adjustments
Communicate clearly with clients, families, care workers and professionals
Maintain accurate records on our care management system (e.g., scheduling, notes, updates)
Support onboarding of new care packages (start dates, rota setup, continuity planning)
Work closely with supervisors/managers to escalate risks, incidents or safeguarding concerns
Contribute to service quality through good documentation and proactive problem-solving
Participate in the on-call rota if required (optional—confirm at interview)
What We’re Looking For
Experience in domiciliary care coordination/scheduling (or similar care operations role)
Strong understanding of person-centred care and safeguarding responsibilities
Confident communicator—able to handle sensitive conversations professionally
Highly organised with strong attention to detail (rotas, times, compliance)
Comfortable using digital systems (care scheduling/EHR platforms; Excel/Google Sheets)
Able to work under pressure and make good decisions quickly
UK driving licence preferred (local travel may be required)
One month of complimentary accommodation is available if relocation is required.
Desirable
Knowledge of CQC expectations (SAFE, EFFECTIVE, CARING, RESPONSIVE, WELL-LED)
Experience coordinating complex care, dementia or mental health packages
NVQ/QCF Level 3 in Health & Social Care (or working towards)
What We Offer
£28,000 salary
Supportive, locally managed team environment
Training and development opportunities
A role with real impact on service quality and client outcomes
How to Apply
Apply with your CV and a short note on your care coordination experience and availability.