Job Title: Infrastructure Engineer
Based: St Ives
Salary: Up to £45,000
Department: Projects & Change
About the Role
We are looking for a skilled and proactive Infrastructure Engineer to join our Projects & Change team. This is a pivotal role that ensures the smooth day-to-day operation of our client's IT environments, delivering high-quality support and innovative infrastructure solutions.
You will play a key role in maintaining our reputation for excellence, helping us achieve our mission of providing the best IT support in the world. If you thrive in a fast-paced environment and enjoy solving complex technical challenges, this role offers an exciting opportunity to make a real impact.
Key Responsibilities
1. Act as a technically experienced and knowledgeable member of the Infrastructure Team
2. Provide prompt, accurate, and consistent communication to colleagues and clients
3. Deliver day-to-day front-end support, resolving incidents and fulfilling service requests to minimise disruption
4. Investigate, diagnose, and resolve technical issues, escalating where necessary for collaboration
5. Gain an in-depth understanding of client systems and infrastructures, maintaining accurate documentation
6. Support onboarding processes by assessing and documenting new client en...