Job Description
Start date: 21 July 2025
Rate of Pay: £12.86 per hour
Location: Glasgow Cuprum Building, Argyle Street, Glasgow - PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND WORK FROM HOME IS NOT AVAILABLE FOR THIS POSITION
Shifts:Full time 40 hours per week.Monday Saturday between 08.00 am and 6:00 pm. You must be fully flexible to work any shifts between these hours.
Training: 11 days
The Role:
We are seeking dedicated Contact Centre Agents to join our team. We are looking for individuals who possess a unique blend of compassion, strong judgment, assessment skills, professionalism, and with excellent time management skills.
This role is unique which entails assessing caseloads, in a timely manner. Your responsibilities include managing a dedicated caseload with empathy, professionalism, and confidentiality, while collaborating with relevant agencies and stakeholders to address complex issues. Ultimately, your role aims to enhance the well-being and financial stability of potential vulnerable customers through proactive intervention and effective case management.
Key Responsibilities
1. You should be confident in conducting challenging but effective conversations
2. You are required to maintain multiple cases simultaneously, varying by type and stage
3. You will be responsible for managi...