Posted: 17 June
The role
Operations Manager
Bury St Edmunds
Full-time, Permanent
£45,000 per annum
We are recruiting for an experienced Operations Manager on behalf of our client. This role is responsible for overseeing the day-to-day operational management of a busy, customer-focused environment, ensuring efficient performance across all departments.
This is a full-time, permanent onsite position. Weekend and Bank Holiday working is required.
Key Responsibilities
Take full responsibility for the day-to-day running of the operation
Lead, manage, and support all staff, including supervisory and management team members
Work closely with senior leadership to drive overall business performance and profitability
Implement business strategies, ensuring compliance with all internal policies and procedures
Deliver against financial and operational targets set by senior management
Provide operational cover where required, including hands-on leadership support
Support incident management and ensure appropriate response procedures are followed
Oversee recruitment, onboarding, training, performance management, and disciplinary processes in partnership with HR
Ensure compliance with all health and safety regulations and operational standards
Identify and implement cost control measures and efficiencies
Coordinate with external contractors and suppliers to support operational needs
Oversee daily financial processes, including monitoring and control procedures
Manage customer feedback and complaints, implementing improvements where needed
Requirements
Proven experience in an operational management or senior leadership role
Strong experience managing teams within a fast-paced, customer-facing environment
Ability to lead, motivate, and develop teams effectively
Strong IT skills, including Microsoft Office
Good understanding of health and safety legislation and compliance
Excellent communication and interpersonal skills
Strong organisational skills with the ability to multitask and prioritise workload
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett
