12 month fixed term contract
JOB PURPOSE
* Full responsibility for the credit control and cashier team across all managed portfolios.
* Ensure reports to clients are issued as and when requested. Review Qube with 'take-on' data for new business.
* General Ad-hoc support to PM Accounts including taking card receipts and other cash inputting tasks
ROLE DIMENSIONS
Total number of employees for whom you have line responsibility
* 3 Credit Controllers
* 1 Cashiers
* 1 Apprentice
KEY RESPONSIBILITES
* Management of team with oversight for credit control and cashier across managed portfolios
* Improving and streamlining credit control procedures
* Organising and leading weekly credit control meetings
* Training new members of staff
* Managing phone rota for whole PM Account Department
* Ensuring all reminder letters (for commercial and residential accounts) are issued in accordance with QA procedures
* Ensuring debtsreferred to Enforcement Agents or Solicitors with PMs approval
* Monitoring accounts in breach
* Escalating potential account issues and complaints to Financial Director
* Ongoing calling / emailing & query resolution
* Bad debt and follow up action
* Management of own portfolio
* Overseeing bank/ cheque receipt allocation
* Suspense Account Management in accordance with RICS regulations
* Direct Debit Administration / Collection / Payment Plans
* Taking and processing Card Receipts
* Promotion of Occupier Portal
* Handle 'take on' data for new business
* Regular & ad hoc reporting to client on arrears position
* Internal reporting of KPI's and Management data
* General support within PM a/c s
* Ad hoc related tasks including those arising from new & existing Property Management instructions
* Collecting data for dashboard
COMMUNICATIONS & WORKING RELATIONSHIPS
Internal
Divisional Head of PM &FD SHW PM & Corporate Finance teams Property Managers within SHW Divisional Heads & Mgt Board
External
Tenants Clients
Enforcement Agents Solicitors
Qube (Software Provider) Bank
KEY PERFORMANCE INDICATORS
KPI's covering monitoring and control of arrears:
* Total debt
* Total debt as a percentage of Annual Charges
* Aged Debt Profile
* Rent collection greater than 95% at week 4 or as per client requirements
% completion of issuing of demands 6 weeks before the due date for quarterly demands or 4 weeks for monthly demands
Reporting to Clients on a timely basis when requested (requests outstanding)
Respond to tenant / client / Property Managers ad hoc requests for information (requests outstanding)
Suspense Account managed in accordance with RICS regulations (ageing of resolution)
PERSON SPECIFICATION
KNOWLEDGE, SKILLS ANDEXPERIENCE REQUIRED
* Credit control / cashier experience Team management experience
* Experience of Qube or other property management of finance management systems preferred
* Excellent Microsoft Office skills
* Excellent communication and persuasion skills
* Ability to prioritise
* Target / KPI focussed Completer / finisher