Refyne are partnered with an innovative and rapidly growing digital healthcare provider specialising in personalised, prescription-based treatments in the health and wellness space. With a strong emphasis on patient support and clinical excellence, this company is reshaping how people access care through technology and tailored service.
As they continue to expand their operations and customer base, they are looking for a Superintendent Pharmacist to lead the clinical and operational side of the pharmacy, from prescribing and team management to building the systems that keep things safe and scalable. This is a build-systems-from-scratch role. You’ll report directly to the founders and work closely with their prescribers, dispensers and support team.
You’ll wear multiple hats: clinical lead, team manager and day-to-day problem solver. As Superintendent Pharmacist and Registered Manager for CQC, you’ll take full ownership of legal operations, service quality and regulatory compliance across the board. You’ll be responsible for legal operations under GPhC regulations, provide expert guidance to the team and take an active role in prescribing and daily pharmacy operations.
Key Responsibilities:
* Being the responsible Pharmacist in line with GPhC standards
* Prescribe medication during high-volume periods or complex cases
* Lead the clinical and dispensing team (prescribers, dispensers and customer support)
* Oversee day-to-day pharmacy operations, from handling customer escalations to tech issues and anything else that keeps things moving
* Review and rewrite SOPs, policies and protocols to match how things work
* Prepare and lead on GPhC inspections, audits and quality systems
As the Pharmacist & Registered Manager for CQC:
* Lead the day-to-day running of the service, making sure care is safe, high-quality and centred around the people we support
* Ensure full compliancy with CQC regulations and any other legal requirements
* Oversee hiring, onboarding, and training, and support the team’s growth and development
* Keep our records sharp, stay on top of statutory notifications, and make sure we’re always ready for inspections
* Handle safeguarding, health & safety and risk management to keep both patients and staff protected
* Build strong relationships with patients, families, external partners and regulators
* Keep an eye on budgets and resources to make sure the service runs sustainably
* Handle complaints and incidents in a calm, thoughtful and regulation-aligned way
About you:
* GPhC-registered pharmacist, with at least 3 years post-registration
* Independent Prescribing Qualification
* Experience in a community pharmacy setting
* Management experience - you’ve led a team, handled inspections, written SOPs and owned tough decisions
* Confidence to make decisions without constant input
Nice to have:
* Experience in a GP practice or online pharmacy
* Knowledge of GLP-1 medication
* Experience improving or automating operational systems