Summer Welfare Coordinator Full-time (Oxford UK), Temp Contract Jun-August 2024 Work pattern: 5 days per week, including weekends Would you like to gain work experience within an international and multicultural environment? Do you enjoy spending time with young people from across the globe and providing world-class welfare and customer service? If so, help make a difference this summer as a Welfare Coordinator with EF Education First in Oxford. We are looking for a highly motivated and professional Coordinator to support the Welfare at EF Oxford during the Summer. This is a summer full-time position, with responsibility for all areas of welfare provision for international students studying in Oxford, including safeguarding, medical physical and mental health issues, personal issues, and disability awareness. This role aims to positively contribute to the safeguarding and welfare of our students and staff. Ensuring action is taken to promote their welfare, protect them from harm, be accountable for decisions and take action to have the best possible outcomes through advice and guidance on safeguarding matters to staff. Careers at EF | Open the world with us EF Education First's mission is to open the world through education. A career with EF combines the support and opportunity of a large international organisation, with the spirit and energy of a small business. We look for thinkers and doers - creative, collaborative, and motivated people who are excited by education, communication, and travel. When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries. In the UK and Ireland, our core presence is felt at our international language campuses and summer schools, where we welcome students from around the world to participate in language learning and cultural exchange. Whoever you are, whatever you are passionate about-we welcome you and encourage you to open the world through education. Your Role and Responsibilities EF is searching for empathetic, energetic and organised individuals to join our team as a Summer Welfare Coordinator in our main school in Oxford. This is the perfect opportunity to develop your customer service and welfare skills whilst gaining experience within an international organisation. As the Summer Welfare Coordinator, you will be the face of the EF school for both our students and our staff. You will be responsible for the overall welfare provision of the school. This will include: assisting and arranging hospital/medical appointments, helping students overcome homesickness and being approachable to assisting students with their needs. In this role you will need to keep track of cases utilising an online reporting system to ensure they are being opened, followed up, and closed as well as a weekly update of any relevant information across the school such as students with medical or learning needs. Monitoring daily under-18 attendance and other safeguarding welfare duties supporting the Welfare Officer as well the team in daily tasks. The role can be very rewarding as it involves working alongside all the departments as well as closely with the students. This means you will also be involved in several different areas including preparing and running arrivals days, relaying activity information and delivering briefings to new staff. You will also be involved in dealing with student discipline so will need to monitor student attendance in both classes and activities alongside the escalation of concerns or any red flags to the manager when appropriate. Dealing with student and staff queries daily, will not only enhance your customer service skills but also your communication skills and your ability to problem-solve and react quickly to demanding tasks. You will develop knowledge from each department and is, therefore, a great stepping-stone for future roles within the company. You will also share the emergency duty of the site on a rota basis. Core skills required Be able to deal with sensitive issues with diplomacy and tact Have a professional manner and plenty of common sense English fluency and excellent communication skills Able to work independently Commitment to the highest level of customer service Enjoy working under pressure Flexible approach to work, friendly and approachable manner Key Responsibilities To provide welfare advice and inclusion services across all students To support the Welfare Officer in delivering excellent welfare provision and outstanding customer service To support students in their daily lives and enable them to achieve the best experience and highest learning possible To maintain EF policies, regulations and Golden Rules To ensure standards of accreditation bodies are maintained Ensure all health and safety requirements are adhered to To help maintain 'one team', where the different departments liaise and interact effectively and efficiently. Requirements Must be a team player who can lead from the front, be outgoing and have great attention to detail Previous experience in a customer service environment, ideally working with young people and strong emotional intelligence You should be passionate about customer service and providing quality Ability to work under pressure and in a high-paced environment Fluent in English In terms of mindset, we all have a 'going above and beyond, never settling for the status quo' mentality. If you think the same way and want to be the person who makes a difference for our students and staff, then don't hesitate and apply All offers are subject to a clear enhanced DBS check and two references Right to work in the UK Why you will love working with EF Oxford Continuous professional development Work in a truly international environment Regular social events Ambition is nurtured and fast-tracked career enhancement opportunities are provided Staff are encouraged to innovate, take ownership of their ideas and bring them to fruition Global career opportunities External training on safeguarding and mental health first aid What do our staff say? "I love being exposed to different cultures and I get to practice other languages." "There is never a boring day." "I like all the staff and we work as a team. I also like the diversity we have within the school - both students and staff." "It's a pleasure to come to work so I can see my amazing colleagues and students from around the world." EF is committed to safeguarding and promoting the welfare of children and adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.