Onsite Audio-Visual Technician 3-month fixed term contract with likely extensions for additional 6 to 12 months Monday to Friday (days position) £43,000 per annum pro rata Leicester Square Summary: The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer’s Audio/Video system(s). You will also provide Preventative Maintenance, Meeting & Event Support, and Customer Training. You will be the face of our clients brand and must have excellent customer service skills and a strong technical aptitude. This position will be dedicated to a single client looking after all AV across two locations located close together. This includes 24 meeting rooms, two background audio systems, Town Hall event space, internal digital signage and customer-facing studio content. Your responsibilities and Duties: * End-to-end troubleshooting and resolution of all issues related to the site’s integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display & audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.) * Respond with urgency to room fault alerts. * Strive to identify and remediate the root cause of any issues, especially those that may be recurring. * Daily health checks of all rooms and AV systems to ensure full operability. * Management of the Jira support AV portal ticketing system. * Setup and support of customer meetings/events that involve AV, running the audio via Yamaha TF1 (some may occur outside of traditional business hours) * Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally. * Initiate RMAs for defective equipment and replacement products. * Continuously provide end-user training and feature awareness. * Testing and supporting the US with updating digital signage across the Office and the Studio. * Additional responsibilities relevant to this role as defined by the customer Qualifications and Skills * Excellent communication skills, both verbal and written * Comfortable interfacing with customers at various levels of their organisation (Help Desk to C Level). * Experience in a similar role within the relevant industry. * Strong desire to develop and improve technical skills. * Knowledge of Networks and understanding of VLAN’s. * Knowledge of various Crestron and QSC Q-SYS systems. * Experience with cloud-based service providers and virtual meetings (ie. Zoom) * Experience with monitoring & remote management services. * Willingness to occasionally work outside of traditional business hours and respond to urgent situations when they occur. * Literacy in Windows and Mac operating systems. * Ability to read technical drawings and schematics. * Ability to work independently. * Ability to stay calm under pressure yet act with a sense of urgency. * Must possess strong organisational, efficiency and detail-oriented skill sets. * Professional presentation and demeanor. * Event experience, operation of audio desk (Yamaha TF1) or camera operation experience. Other desirable vendor certifications * Crestron, QSC and CompTIA