What you'll be doing:
To be responsible for the co-ordination of allocated engineers diaries, materials, labour and other necessary resources required for the efficient completion of any job.
To action and quote for any additional repairs highlighted from engineers via any site visit reports, Service inspection reports, machine workshop inspections or direct feedback.
Ensure compliance with all processes and dealer operating standards in accordance with the SMT GB Integrated Management System (SHEQ) Safety, Health, Environmental care and Quality.
Address any H&S and/or Environmental concerns relating to case management
To deputise at the request of the Service Delivery Manager, during periods of holiday or other absence when so authorised
To bring to the attention of the Service Delivery Manager any ongoing or serious anomalies regarding costs incurred in jobs.
Ensure adherence to Time Guides and technical information, and to close all jobs particularly warranty jobs in accordance with them.
Support the Service Delivery Manager with identification of training and development of Engineers.
Strive to meet relevant KPI’s prescribed from KPI dashboard