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This small-sized organisation operates within the Not For Profit sector and is known for its commitment to providing meaningful services to its community. With a focus on customer satisfaction, the company fosters a supportive and efficient working environment.
Job Description
* Respond to customer inquiries via phone, email, and other communication channels.
* Maintain accurate records of customer interactions and transactions.
* Provide timely resolutions to customer issues while adhering to company policies.
* Collaborate with internal teams to address and resolve complex queries.
* Assist in identifying and implementing process improvements to enhance the customer experience.
* Ensure compliance with all relevant regulations and standards.
* Deliver information about the organisation's services to customers as needed.
* Support team efforts to achieve service targets and goals.
The Successful Applicant
A successful Customer Service Advisor should have:
* Previous experience in a customer service role, preferably in the Not For Profit sector.
* Strong communication and interpersonal skills.
* Proficiency in using customer service software and tools.
* A customer-focused approach with a problem-solving mindset.
* Ability to work effectively in a team-oriented environment.
* Attention to detail and strong organisational skills.
What's on Offer
* A permanent position within a supportive and rewarding work environment.
* Opportunities to contribute to a meaningful cause within the Not For Profit sector.
* Holiday leave entitlement aligned with industry standards.
* Professional development and growth opportunities.
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