Quest Search & Selection is currently recruiting for this B2C omni channel business that is part of a recognisable brand. We're looking for a Customer Loyalty Assistant Manager to lead the charge in designing, launching, and managing our brand-new loyalty scheme - a pivotal initiative that will transform the way we engage with our customers. If you thrive on turning insights into action, know loyalty programs inside out, and have a passion for creating exceptional customer experiences, this role is your opportunity to shine. Duties & Responsibilities for this Customer Loyalty Assistant Manager: Take the lead in creating and managing a powerful Loyalty Programme strategy that delivers real revenue growth. Use customer insights, data trends, and market intelligence to fuel high-performing initiatives. Drive customer acquisition across all key channels - from digital platforms to in-store experiences. Continuously track, analyse, and report on performance, ensuring maximum ROI and stakeholder visibility. Turn customer feedback into smart, scalable solutions that boost engagement, loyalty, and satisfaction. Design and deliver rewards that truly resonate with our customers and reinforce our brand values. Own a clear, strategic communication plan that ensures everyone's aligned and informed. To be successful in this Customer Loyalty Assistant Manager: 2 years' experience in loyalty and CRM (customer relationship management) - ideally within retail, eCommerce, banking, Tech etc within a B2C audience An understanding of customer psychology, loyalty trends, and what truly drives engagement. Confidence working cross-functionally and influencing stakeholders at every level. Hands-on experience with CRM systems and loyalty platforms. Exceptional communication skills - both in crafting compelling messaging and analysing customer data. A sharp analytical mind with the ability to turn complex data into clear, actionable strategies & has good understanding of excel. A knack for detail, especially when it comes to writing, editing, and proofing. The benefits of this Customer Loyalty Assistant Manager: Great Head Office environment (please note this is a fully WIO role). 22 days Holidays. Contributory pension. Free car park. Discount across the group. Training & development opportunities. If this opportunity sounds like you and you feel you have the experience and skill and want to be part of a growing and innovative company, then please apply quoting the reference no. JO-2504-115101 We request that candidates send their CV as a Microsoft Word document where possible. Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.