Casual Matchday Fine Dining Staff - Newcastle United Football Club - St. James' Park Newcastle Summary We're experience makers. And food fanatics. And we're hiring. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we'll give you all you need to thrive. Because at Sodexo Live! We're so much more. Be part of something greater. This is an incredible opportunity to join our team at Sodexo Live! St James' Park, Newcastle United Football Club for season 2026/27. Following on from our biggest season yet, we are looking to start the new upcoming season where we left off. With the opportunity to work at both Matchday and Non-Matchday Events, this is a great opportunity for for driven individuals to succeed in a fast and innovative catering environment and to join a world leading food and facilities management company, which can offer unrivalled opportunities for career progression. We are looking for customer focused individuals, who want to be a part of something greater. If this is you, apply to join our team now. Main Responsibilities Deliver exceptional food and beverage service to guests in premium hospitality and fine dining areas on matchdays and event days Provide a professional, attentive, and personalised guest experience at all times Prepare dining areas to high presentation standards, including table setup, linen, glassware, and cutlery Serve food and drinks efficiently and accurately in line with fine dining service standards Maintain excellent product knowledge of menus, wines, beverages, and hospitality packages Anticipate guest needs and respond promptly and professionally to requests or enquiries Work closely with kitchen, bar, and hospitality teams to ensure seamless service throughout events Ensure tables and service areas remain clean, organised, and well-presented during service Follow all food hygiene, health & safety, allergen, and licensing regulations Operate tills and payment systems accurately where required Assist with stock replenishment, polishing glassware/cutlery, and general hospitality preparation tasks Handle guest feedback and resolve issues professionally to maintain a high-quality hospitality experience Support opening and closing duties, including setup, clearing, and cleaning responsibilities Maintain professionalism, discretion, and composure in a fast-paced premium hospitality environment Uphold the stadium's brand standards and commitment to outstanding customer service throughout all events Ideal Candidate Previous experience in fine dining, hospitality, events, or premium food and beverage service essential Passionate about delivering exceptional customer service and creating memorable guest experiences Confident in a premium hospitality environment Excellent communication and interpersonal skills with the ability to engage confidently with guests Strong attention to detail and commitment to high presentation and service standards Ability to work efficiently and calmly in a fast-paced matchday and events environment Good knowledge of food, beverages, wines, and fine dining service etiquette desirable Reliable, punctual, and flexible to work evenings, weekends, matchdays, and large-scale events Team player with a positive attitude and willingness to support colleagues across hospitality operations Able to anticipate guest needs and respond professionally to requests or complaints Comfortable serving high-profile guests, corporate clients, and VIP hospitality customers Confident following food hygiene, allergen, health & safety, and licensing procedures Well-presented with a professional and approachable manner at all times