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Assistant Park Manager
You will work closely with the Deputy and Park Manager to develop, lead, and empower a highly motivated and talented team to deliver our four values: pride, passion, playing together, and moments of WOW-ness.
You will oversee the day-to-day operations of the park, spanning the entire customer journey, leading by example to deliver exceptional and engaging customer service. You will inspire and coach your team to do the same, ensuring compliance with brand standards and SOPs, and challenging performance when needed.
You will be an inclusive leader who demonstrates respect, collaboration, and takes collective responsibility in all you do.
You will be an authentic brand ambassador who is commercial, creative, brave, and curious, creating a culture that reflects these behaviors and attributes.
We are looking for an experienced Assistant Manager with F&B and hospitality experience, as you will be responsible for the café department within the park.
Skills and experience:
* Minimum 3 years' experience in a leadership role
* Experience with financial data and KPI management
* Experience managing and leading a large team
* Experience planning and running events
* Working knowledge of welfare and EDI in the workplace
* Excellent customer service and engagement skills
* Experience working with SEN children and customers
* Knowledge of industry H&S standards and compliance
* Tech savvy
* Working knowledge of core Microsoft applications
* A background in a service-led industry such as hospitality, adventure parks, family leisure, or entertainment parks is desirable.
Benefits:
* 50% off food and drinks while on shift
* 50p hot drinks on shift
* Free entry for you + 4 on weekdays
* 50% off entry for you + 4 on weekends and during school holidays
* 20% off up to 4 parties a year for your family & friends
* 25% off food and drink when not on shift
* 20 days holiday + bank holidays
* Increased holiday leave with service
* Birthday paid day off for everyone
* Pension scheme
* Discount & reward platform offering discounts and rewards for leisure, restaurants, high street, and online stores
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