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ACM Parts is Australia’s largest provider of alternative and specialty parts to the automotive repair industry. We are reimagining the way vehicles can be repaired by providing a choice of options that suit customers’ needs. We offer a comprehensive range of Reclaimed, Genuine, and Aftermarket parts. ACM Parts is reinventing the quality and service standards of the repair industry. It’s our mission to re-define repair.
The Opportunity
We are looking for our next Business Development Manager based in VIC, whose primary function will be to engage, build, and maintain sustainable and mutually beneficial relationships with a portfolio of new and existing customers within our Collision market. This role will work closely with our Sales Operations Manager to thoroughly understand the needs of existing customers and support those needs in a manner that positively contributes to our operational goals and their business. Then, replicate that knowledge to target newly identified potential customers to grow our business utilizing our lead generation program.
Role responsibilities
* Build and foster positive relationships with key Collision customers as their primary point of contact.
* Facilitate face-to-face and phone meetings with existing key Collision customers to understand their needs and their business.
* Present customer feedback on service levels, product quality, and delivery, and suggest desired changes to internal stakeholders.
* Facilitate agreed changes or improvements to deliver a better customer experience.
* Maintain customer portfolio efficiently.
* Promote the company’s products/services addressing or predicting clients’ objectives.
* Create and implement procedures/strategies to improve customer outcomes and satisfaction levels.
* Analyze sales reports to identify potential areas for improvement for each customer.
Does this sound like you?
* Previous experience in sales and account management.
* Automotive Parts/Panel knowledge – able to interpret parts and panels.
* Experience in building business relationships/customer service.
* Account managing/business development experience.
* Able to analyze reports and interpret data.
* High computer proficiency.
* High attention to detail.
* Personable and patient.
* Reward & recognition programs.
* Career development and training opportunities.
* Referral bonus for recommending a friend to work with us.
* Discounts on parts and tools.
* Uniforms provided.
* 24/7 professional counseling for team members and their immediate families.
We champion our team because it’s our people that set us apart and drive our business' success. We focus on individual strengths and value differences to bring out the best in people, enhancing their skills and capabilities to build fulfilling careers.
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How do your skills match this job?
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ACM Parts is a leading nationwide automotive parts supplier, selling high-quality recycled, independently certified, and OEM parts to Australia’s auto repair industry.
With sites throughout Australia and a nationwide delivery service, our vision is to be the repair industry’s first choice for quality automotive parts and to raise industry standards on safety, quality, and affordability of parts for repairers and consumers.
Source: This is an extract from the company's own website.
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