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Retail sales advisor

Southampton
Hendy Group
Retail sales advisor
Posted: 18h ago
Offer description

About the role

Join Our Premium Sales Team at Jaguar Land Rover Southampton. We are expanding our Premium Sales Team in Southampton, searching for ambitious, customer-focused individuals who want to be part of something truly exceptional. With uncapped commission and the chance to represent two of the world's most respected luxury automotive brands, this is an outstanding opportunity to accelerate your career.

You're based in our state‑of‑the‑art dealership designed to deliver a premium, immersive experience for both customers and colleagues. From advanced technology to modern retail spaces, you will have everything you need to perform at your best. We will provide you with all the tools, support and training needed to thrive. What matters most is your passion for delivering a world‑class customer experience and your drive to succeed in a luxury environment.


Responsibilities

* Build strong relationships with customers, understanding their needs and recommending the perfect Jaguar Land Rover products and premium services.
* Maximise every sales opportunity to achieve both sales and profit targets.
* Upsell accessories and additional aftersales services to enhance customer experience.
* Proactively contact new and existing customers via phone, online and face‑to‑face interactions to generate sales and encourage repeat business.
* Create customer appointments, arrange test drives and deliver exceptional handover experiences.
* Support Sales Administrators by accurately processing all documentation including vehicle orders and finance agreements.


Qualifications

* Excellent communication skills and the ability to build rapport with customers.
* Resilience and confidence working towards targets.
* Self‑motivation, dependability and a positive, proactive approach.
* Strong influencing and negotiation skills.
* A genuine passion for delivering outstanding service.
* Strong organisational skills.
* Good computer literacy and the ability to learn new systems quickly.
* A full UK driving licence.
* Experience in automotive sales, hospitality, retail or customer care is desirable, but not essential.


About the Employer

Hendy Group is a family‑run business with over 80 sites along the South Coast. We aim to deliver a premium experience as we have done for 165 years, all in an effort to achieve our vision of delivering 100% customer and colleague satisfaction; our forward‑thinking, progressive outlook perfectly complements our values with honesty, quality, care and customer service at the heart of the company.


Benefits

* Starting salary: £25,500 + uncapped commission
* 40-hour working week
* Bespoke induction, structured learning programme and ongoing training
* Access to our Company Vehicle Scheme
* Enhanced family leave
* Life insurance
* Bupa healthcare cash plan for you and your family
* Company pension scheme
* 25 days holiday + bank holidays, increasing with length of service
* Discounts on new and used vehicles, servicing, parts and more
* A variety of lifestyle and retail discounts
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