Job Description
An exciting opportunity has arisen for a Customer Service and Device Repair Technician at Batteries Plus in Carlisle, PA. This role involves device repair, customer service, sales, and inventory management, with starting pay at $15 an hour, increasing to $17 an hour upon certification, plus a bonus program.
Device Repair Technician Duties
* Assist customers by logging device repair requests with professionalism.
* Assess repair needs and estimate costs accurately.
* Repair cell phones, tablets, light fixtures, and other electronic devices.
* Handle logistics such as receiving, packing, and shipping devices efficiently.
* Install batteries, conduct tests, and perform technical repairs.
* Rebuild cordless drill batteries and power packs.
* Maintain inventory levels of components.
* Train store team members in device disassembly, image capture, and creating tutorials.
* Guide remote support via live camera assistance for in-store repairs.
Customer Service / Sales
* Prioritize customer satisfaction in every interaction.
* Identify customer needs and recommend add-on products.
* Process transactions accurately.
* Manage store phone inquiries and relay messages promptly.
* Stay informed about product and service offerings.
* Collaborate effectively with team members to complete tasks.
Merchandising / Inventory
* Support store operations as directed by management.
* Track inventory, restock, and manage deliveries.
* Ensure the store's visual presentation is appealing and organized.
Qualifications
* High school diploma plus 3-6+ months of customer service and device repair experience.
* An associate's degree in electronics or a related technical field is acceptable.
* Strong technical skills and attention to detail.
* Excellent communication skills, both oral and written.
* Ability to collaborate and complete tasks reliably.
* Valid driver's license and clean driving record are required for delivery duties.
Growth Opportunity
Join a growing team that values fairness and equality, and develop your skills in a dynamic environment.
How to Apply
If you're ready to embrace your role as a customer service and device repair hero, apply now and start your journey with Batteries Plus!
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