Posted:
1 day ago
Category:
Deadline:
July 11, 2026
Express Recruitment is delighted to be working alongside one of the UK’s leading SaaS companies, which provide innovative end-to-end solutions for a high-profile client base on a global scale. Our client is looking for a SaaS Application Support Analyst to join their talented team to work on a wide array of exciting upcoming projects.
In return, you will enjoy impressive benefits, including a competitive salary of up to £33,000 D.O.E, flexible work from home options, 38 days holiday (including statutory days), health insurance, a 35-hour working week, income protection, sick pay scheme, optional private medical/dental insurance, and a discretionary bonus.
The role involves:
1. Providing 2nd line software support to customers via phone/email
2. Responding to support tickets via Zendesk promptly, ensuring updates and resolutions are logged
3. Creating and maintaining investigation and correction scripts in SQL
4. Identifying trending technical issues and performing root cause analysis
5. Occasionally assisting on major support projects with the wider Developer team
6. Identifying areas for improvement in products, software, and processes
Skills & Experience
* Experience working for a SaaS organization is advantageous
* Experience with Zendesk is desirable but not essential
* Proficiency in SQL scripting is essential
* Understanding of the ITIL framework is beneficial
* Knowledge of Oracle is beneficial
* Excellent communication skills at all levels
About Express Recruitment
Express Recruitment has been offering exceptional recruitment solutions across the East Midlands since 1987, exceeding expectations for over 267,000 candidates.
We serve a diverse range of sectors including Engineering, Technology, Professional Services, Languages, Sales & Marketing, Call Centres, Commercial, Manufacturing, Local Authority, NHS, Education, and Voluntary organizations. Find all current vacancies at this link.
If you haven't found the right role yet, let us do the scrolling for you! Fill in our contact form at this link or call us at 0115 924 0010, and we will assist you.
Vacancy Summary
Hours: Monday - Friday
Job Type: Full-Time, Permanent (35 hours/week)
Due to high application volume, we may not contact all candidates. If you do not hear from us within three days, please consider your application unsuccessful this time. We encourage you to apply for other suitable roles.
This vacancy is advertised by Express Recruitment Ltd, an Employment Agency.
Location: Lincoln, Lincolnshire
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