With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.
Are you looking for an inspiring career? You just found it.
Role Overview
The Business Process Manager – Service Back-office will serve as the primary point of contact for the business ensuring alignment of global service back-office processes with strategic initiatives, including the S4Future program. This role will analyze current processes, identify opportunities for harmonization and automation, and help drive scalable solutions that improve operational efficiency. This role requires deep expertise in the end-to-end processes, data flows and system integrations for Service.
This role will help define process standards, drive global harmonization, and ensure that technology solutions – including S4Hana, AI-enabled automation but also linked to FSM / Oxando – support efficient and effective business operations.
Key Responsibilities
1. Act as the primary point of contact for the business for Service process topics
2. Serve as the main interface between the business and the S4Future program, ensuring requirements and priorities are clearly communicated and aligned
3. Collaborate closely with the Global Sales & Service Transformation team, IT and key stakeholders to support harmonization initiatives and drive adoption of new processes
4. Gather process data from multiple sources, analyze and provide input on harmonized models. Ensure alignment of business processes with S4Hana capabilities and best practices
5. Identify opportunities where AI, automation and FSM / Oxando can streamline processes, reduce manual effort and improve data quality
6. Coordinate and execute User Acceptance Testing with key business users as harmonized processes and system changes are implemented
7. Coordinate training programs for key users and stakeholders to ensure effective adoption of new processes and system capabilities
8. Support change management initiatives and provide process documentation and guidance
9. Assist in defining, implementing and tracking key performance indicators to measure process efficiency, quality and business impact
Required Qualifications and Experience
10. Bachelor’s degree in Business, Operations, Information Systems, or related field
11. 7+ years of experience in sales operations, process management, or ERP transformation programs
12. Experience with SAP strongly preferred
13. Demonstrated expertise in end-to-end business process mapping and optimization
14. Experience coordinating UAT, training and cross functional stakeholder engagement
15. Strong analytical, communication and change management skills
Key Competencies
16. SAP experience
17. Data and process analysis
18. Stakeholder engagement and communication
19. Change management and training enablement
20. KPI tracking
Why join Getinge
Getinge offers a job in a safe and informal work environment, where we appreciate close team collaboration. We keep an open dialogue between leaders and employees, as well as between teams. We are focused on developing people, and together we will create a plan for learning and competence development when you start your career with us.
We offer a competitive compensation and benefits package, including wellness allowances, generous family benefits and joint company activities. Everything to ensure we support your well-being and goals.
Application
Applications will be reviewed continually. We therefore recommend sending us your application as soon as possible, but no later than 2026.04.12
We kindly ask you to submit your application in our recruitment system by clicking the “apply now” button. Due to GDPR regulations, we do not accept applications via e-mail.