Join Our Frontline IT Support Team as a Service Desk Analyst!
We're looking for a dedicated and enthusiastic Service Desk Analyst to be the welcoming face and first point of contact for our IT Support Team. You'll be instrumental in ensuring our employees receive timely and effective assistance with their IT needs.
Be the friendly "front-of-house" for IT Support: Greeting employees, understanding their IT issues, and providing a positive initial experience.Processing requests for hardware, software, and access permissions with speed and accuracy.Contribute to Problem Management: Identifying recurring issues, assisting with root cause analysis, and helping to prevent future problems.Build and Maintain our Knowledge Base: Documenting solutions and creating helpful resources for both users and the IT team.Excel in User Communication: Support Monitoring and Reporting: Tracking service desk performance, generating reports, and ensuring SLAs are met.Assist with IT Projects: Providing support for testing, user training, and the rollout of new systems.Facilitate User Training and Onboarding: Guiding employees on new technologies and assisting with the IT setup for new starters.Manage Service Desk Tools: Ensuring our ticketing system is used effectively, utilizing remote support tools, and contributing to our CMDB administration.A proactive and can-do attitude with a genuine desire to help others.Solid understanding of basic IT troubleshooting (e.g., Working Hours: Monday to Friday, 09:00 - 17:00.Ready to be the vital link between our employees and the IT Support Team?