Service Delivery Manager
Location: Stonehouse (office‑based with regional travel)
Salary: £45,000 - £55,000 DOE
I'm working with a managed service provider that's looking for a Service Delivery Manager to take ownership of their technical support function. This is an office‑based role in Stonehouse with regular travel to nearby customer sites. You'll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work.
What you'll be doing
Managing the day‑to‑day performance of the service desk and technical support team
Ensuring service requests and tickets are resolved within SLA
Coaching, mentoring and developing engineers across all levels
Running regular customer service reviews and building strong relationships
Handling escalations and resolving issues quickly and professionally
Producing operational and performance reports for senior leadership
Overseeing patching, updates, maintenance and system checks
Making sure customer environments remain secure, stable and compliant
Leading IT projects including upgrades, migrations and new solution deployments
Managing external suppliers and keeping project timelines on track
Working closely with internal teams to understand requirements and provide guidance
Benefits
25 days holiday plus bank holidays and your birthday off
Daily breakfast and fresh fruit
Private medical cover after 12 months
Access to a perks and wellness platform
Annual flu jab
What they're looking for
A minimum of 3 years' experience in a service delivery or technical leadership role within an MSP
Strong communication skills with confidence in customer‑facing situations
Experience developing and managing technical teams
A customer‑focused approach with excellent attention to detail
Strong problem‑solving and analytical skills
Proven track record in delivering IT projects and managing suppliers
Good understanding of infrastructure, cloud technologies, networking and cybersecurity best practiceIf you are interested please reach out to Harry Davies directly on (url removed)
If you are interested in this position please click 'apply'.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business