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Senior Recruitment Specialist at Parkside Recruitment part of Antal International
Job Title: Dynamics 365 Implementation Lead / Integration Manager
Location: Uxbridge, London (Hybrid)
Right to Work: Must hold UK settled status or a British passport
About the Role:
We are looking for a Dynamics 365 Implementation Lead / Integrations manager for a global brand to lead the rollout of Microsoft Dynamics 365 Customer Service (Case Management and Customer Insights) and Contact Centre across our EMEA and APAC businesses. You will play a key role in integrating CRM with existing systems, including D365 F&O and Salesforce Commerce Cloud, and ensuring a seamless experience for both B2C and B2B customers.
This is a hands‑on, strategic role where you will drive adoption, support teams, and continuously improve CRM processes. You will work with internal stakeholders, 20 countries, and external partners to deliver a scalable, user‑focused CRM platform.
What You’ll Do:
* Lead end‑to‑end CRM implementation projects, from planning to rollout and ongoing support
* Integrate Microsoft Dynamics 365 with ERP and eCommerce platforms
* Define, document, and optimise CRM processes, user journeys, and data flows
* Provide training, onboarding materials, and ongoing support to drive adoption
* Monitor CRM adoption, performance metrics, and user feedback for continuous improvement
* Ensure data integrity and compliance with regulations such as GDPR
* Support change management initiatives and internal communications
What We’re Looking For:
* Experience integrating CRM with ERP (D365 F&O) and eCommerce platforms (Salesforce Commerce Cloud preferred)
* Strong project management and stakeholder communication skills
* Understanding of CRM strategy, customer lifecycle management, and data governance
* Proactive, self‑starting mentality with the ability to drive complex projects independently
* Bonus: Experience with Power Platform, Azure services, or customer analytics
Why Join Us:
* Hybrid working with office‑based days in Uxbridge
* 25 days holiday which increases with service
* Opportunity for international exposure with some travel across EMEA and APAC
* Work in a fast‑moving, collaborative environment to shape the client’s CRM strategy
Seniority level: Mid‑Senior level
Employment type: Full-time
Industries: Technology, Information and Media
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