Overview
Join to apply for the Credit Control Agent role at Utility Collections.
Location: Poulton-le-Fylde, FY6 8JX – Office Based. Salary: £25,000 to £27,000 + Commission. On Target Earnings: £40,000+.
What’s in it for you?
* Competitive basic salary with uncapped commission
* Realistic OTE of £40,000+
* Full training and ongoing development
* Join a growing, dynamic, and supportive team
* Be part of a scale-up business making a real difference in the energy sector
* Office-based role in a professional and approachable working environment
What You’ll Be Doing
* Proactively contact commercial customers with outstanding balances
* Negotiate payment or alternative commercial resolutions
* Investigate and resolve customer account queries
* Act as an intermediary between energy clients and their customers
* Agree and manage payment plans through to completion
* Recognise vulnerable customers and tailor your approach appropriately
* Identify non-compliant customers and escalate where necessary
* Maintain and manage your own portfolio of customer accounts
* Achieve individual and team KPIs set by both management and clients
Ideal Candidate / Qualifications
* A confident communicator with strong telephone skills
* Resilient and able to remain calm under pressure
* Empathetic and able to adapt to different customer needs
* Organised with great attention to detail
* Motivated and capable of managing their own workload
* A team player who can follow structured processes
* Tech-comfortable – especially with Microsoft Office and CRM systems
* Experience in credit control or debt resolution (preferred but not essential)
* Background in the utilities or energy industry (preferred but not essential)
Employment Details
* Employment type: Full-time
* Seniority level: Entry level
* Job function: Sales and Business Development
* Industries: Accounting
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