The Role
This is a relationship-led commercial role at the heart of the member experience. You will be the trusted point of contact for members who have already begun a wellness or longevity protocol with us, keeping them engaged, ensuring they see results, and guiding them naturally into the further programmes and services that serve their goals.
Success is measured by retention, member satisfaction, and growth in lifetime value, achieved through genuine understanding rather than pressure. You sell by knowing the member, the medicine, and the moment.
What You Will Do
Own a portfolio of existing members, building long-term relationships founded on trust and discretion.
Follow up proactively after each protocol, treatment, or consultation to ensure satisfaction and continuity of care.
Identify, and sensitively recommend, the next programmes, memberships, and services that genuinely match each member's goals.
Convert recommendations into committed bookings and renewals, consistently meeting and exceeding individual revenue targets.
Work closely with the clinical team so that every recommendation is appropriate, evidence-led, and clinically supported.
Maintain me...