Company Description Join us at Accor, where life pulses with passion! ?
As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.?
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.?
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!?
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.?
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitality is a work of heart, ?
Join us and become a Heartist .
Job Description What you will be doing:
Assist in leading, mentoring and training the Food & Beverage Operations team
Supervise and delegate duties to team members effectively
Ensure brand standards are maintained across all food and beverage outlets
Liaise with kitchen to ensure the highest standard of food quality and visual appeal
Monitor and maintain excellent customer service standards
Manage staff rotas and schedules to ensure optimal coverage during peak times
Conduct regular quality checks on food and beverage items
Handle customer feedback and complaints professionally and efficiently
Assist in implementing new menu items and seasonal promotions
Ensure compliance with health and safety regulations and food hygiene standards
Participate in staff recruitment and performance evaluations
Assist in inventory management and stock control
Collaborate with other departments to enhance overall guest experience
Support the organisation of special events and functions
Contribute to the development and implementation of marketing strategies for food and beverage outlets
What is in it for you:
Service Charge
A Discount Card to be used in Accor Hotels Worldwide
Complimentary stays in UK hotel (Bonus Breaks Vouchers - subject to availability and T&C)
Training & Development
Additional holidays with service
Recommend a friend scheme
Employee Advisory Service
... And much more!
Qualifications What we are looking for:
Strong experience in a similar hospitality role
Interpersonal and problem solving abilities and the ability to lead by example
Fluent in English
Right to work in the UK
Additional Information Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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