Job Title: 2nd Line IT Engineer
Location: Ashton, Manchester
Salary: £30,000 - £37,000 (DOE)
Work Structure: Hybrid (3/2) after probation
We're working with a growing business based in Ashton, Manchester, that's looking to strengthen its internal IT team with the addition of a 2nd Line IT Engineer.
This is an excellent opportunity for a technically skilled support professional who enjoys working across a broad range of systems and applications. As part of a close-knit in-house IT team, you'll provide hands-on support to colleagues across the business, helping to ensure day-to-day operations run smoothly and efficiently.
Key Responsibilities:
* Deliver 2nd line support to internal users across multiple departments
* Troubleshoot and resolve hardware, software, and network issues
* Escalate complex problems to the senior IT team when necessary
* Support system upgrades, rollouts, and ongoing improvement projects
* Maintain clear and accurate documentation of incidents and resolutions
What We're Looking For:
* Solid experience in a 2nd line support role within an internal IT environment
* Strong understanding of Windows OS, Active Directory, and Office 365
* Good working knowledge of networking principles (DNS, DHCP, TCP/IP)
* Familiarity with virtualisation (VMware or Hyper-V) and backup solutions
* Strong communication skills and a proactive, team-focused attitude
What's in It for You:
* 25 days holiday plus bank holiday
* Your Birthday off
* Event days, Volunteer days
* Annual performance based and company bonus'
* Supportive, collaborative team culture with training and development
* On-site parking and convenient local transport links (close to tram stop)
This is a chance to be part of a business that values its people and invests in its technology. If you're looking for stability, responsibility, and the opportunity to grow your skill set in a supportive in-house environment, we'd love to hear from you.
Key Skills: 2nd Line, IT Engineer, Systems Engineer, Senior IT Engineer, Second Line, IT Support