Job Description
We are seeking a highly organised and detail-oriented Technical Administrator/Scheduler to join a busy technical operations team of six. This is a fully on-site role, supporting the effective scheduling, coordination, and completion of technical works within a designated region. The successful candidate will play a key role in ensuring Service Level Agreements (SLAs) are met, and customer expectations are exceeded.
Key Responsibilities
* Schedule all technical work within the designated region in line with agreed Service Level Agreements (SLAs)
* Receive, log, and distribute technical jobs, ensuring accurate and timely dispatch to engineers.
* Proactively monitor engineers' daily activity, making regular contact to ensure early dispatch, first job attendance, and successful job completion throughout the day.
* Maintain and update spreadsheets tracking jobs distributed, in progress, and completed
* Monitor the scheduling portal (Cash4Windows) to maintain Real Time visibility of engineer activity and highlight any anomalies to the manager.
* Ensure each engineer's area is clear of jobs at the end of each shift by contacting all engineers by telephone
* Pass any high-priority jobs requiring same-day attendance by the on-call engineer and liaise with technical support helpdesks where required.
* Book works directly with sites in line with customer and site-specific requirements.
* Process orders to ensure work is completed in a timely manner, allowing invoices to be raised
* Retrieve and respond to all phone and email messages within SLA requirements
* Update client portals and helpdesks in accordance with specific account instructions.
* Add clear, detailed notes to portals outlining "what happens next and when," ensuring accurate job progression visibility.
Stakeholder & Relationship Management
* Build and maintain strong working relationships with Engineers, Stores/Supply Chain, Operational Managers, and Technical Support teams
* Liaise with key clients over the phone to enhance internal and external working relationships
* Work closely with your line manager and provide support to the Service Manager to ensure customer expectations are consistently met.
Reporting & Compliance
* Complete daily, weekly, and monthly checklists, maintaining a clear audit trail of all activity.
* Share weekly performance and activity data with your manager.
Skills & Experience Required
* Previous experience in a scheduling, coordination, or technical administrative role
* Excellent communication skills with the ability to provide clear, precise, and professional information
* Strong IT skills, particularly with Microsoft Excel and other Microsoft Office applications
* Highly organised with strong attention to detail
* Confident working in a fast-paced, SLA-driven environment
* Strong team player with the ability to manage multiple priorities
Additional Information
* Fully on-site role (five days per week)
* Immediate availability preferred interviews on 12th, 13th and 14th of January
* Any ad hoc duties as required by the line manager
* National client
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
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