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Customer Experience Specialist (Hiring Immediately), Cumbria
Client: Co-op
Location: Cumbria, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views: 3
Posted: 08.05.2025
Expiry Date: 22.06.2025
Job Description:
Closing date: 07-05-2025
Customer Team Member
Location: Compston Road, Ambleside, LA22 9DR
Pay: £12.30 per hour
Contract: 22.5 hours per week + regular overtime, permanent, part time
Working pattern: 3 varied shifts over 7 days including early mornings (from 6am), afternoons and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)
Company Benefits:
* 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services, and a 30% discount on all Co-op products in our stores.
Role Responsibilities:
* Providing friendly and thoughtful customer service, responding to queries, and promoting Co-op products and Membership.
* Supporting colleagues to solve problems for customers and members.
* Ensuring store safety and legality, including stock management and compliance with pricing, dating, and temperature standards.
* Introducing new products and services, sharing experiences with colleagues.
* Participating in community activities and events.
Ideal Candidate:
* Genuine care for customers and members' needs.
* Great people skills and ability to build positive relationships.
* Positive attitude towards change and problem-solving.
* Flexibility to work various shifts.
Why Join Co-op?
* Discounts on products, pension scheme, Wagestream app, holiday entitlement, healthcare, employee assistance, training, and more.
Inclusivity:
We value diversity and are committed to creating inclusive workplaces. We make reasonable adjustments for applicants with disabilities and participate in the Disability Confident scheme. We encourage applicants to disclose if they need adjustments or wish to be considered under the scheme. More information is available on our website.
Applicants will need to complete two online assessments, approximately 20 minutes in total.
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