Main duties of the job
* Meet with users of the service (e.g. patients/clients, carers, relatives and professionals) to support access to high quality information and support in relation to cancer. This will include consideration of service users information and support needs, provision of verbal and written information, supportive listening, action planning and sign posting to available services and support.
* Work closely with wider Trust departments, primary care and community organisations, providing support and signposting patients and families to appropriate services and information.
* Be required to help co-ordinate, mentor and train volunteers or newly-recruited staff including providing support to other staff and volunteers, balancing managing own workload with these demands.
* Be expected to contribute to the delivery and development of a trust wide patient service and to provide cover for the Macmillan Centre Manager (with access to appropriate managerial support) during periods of annual leave and absence.
Employment requirements
* Identity Checks
* Professional registration and qualification checks
* Employment history and reference checks
* Occupational Health clearance
* Satisfactory Disclosure and Barring Service check
* Right to work in the UK
Person Specification
Qualifications
* 5x GCSEs including English and maths at Grade C or above or equivalent
* NVQ Administration or Healthcare level 2/3 or equivalent
Experience
* Experience of working in a healthcare setting
* Experience using e-referrals, admin systems, MS word and MS excel
* Previous experience and knowledge of NHS
Skills
* Excellent communication and interpersonal skills
* Experience of liaising with cancer patients/their families/carers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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