Teamwork, Collaboration and Communication
* Contribute to the success of the department through developing and maintaining effective working relationships and strong communication within the immediate team and key business partners.
Efficiency and Productivity
* Provide efficient and timely physical and systematic processing of customer owned merchandise service orders to and from customers, vendors and TCO locations.
* Manage the workflow of the TSC including identifying and assigning parts and performing quality inspections of repaired merchandise.
* Produce new sale and retail price update valuations ensuring accuracy and consistency.
* Display expertise in multi-system, multi-tasking environment to manage calls, written correspondence and business processes.
* Consistently meet departmental KPIs
Required Qualifications/Primary Job Requirements
* Superior communication and interpersonal skills.
* Previous service experience in a retail or contact centre environment.
* Familiarity with workshop, servicing, repair processes and associated terminology.
* Must have authorisation to work and remain in the UK
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