Work Model: Hybrid (2 days onsite per week)
Role Overview
We are hiring a Modern Workplace Engineer to support a large-scale Windows 11 laptop and VDI rollout programme within an enterprise environment.
This role sits between advanced deskside support and endpoint engineering, with a strong focus on device deployment, configuration, packaging, and troubleshooting across modern Microsoft technologies.
Key Responsibilities
Windows 11 Rollout & Endpoint Support
* Provide hands‑on support for Windows 11 laptop rollout, including deployment, configuration, and post‑deployment support
* Troubleshoot issues across device, OS, Active Directory, and Group Policy (GPO) layers
* Support endpoint management workflows using modern tools and best practices
Patching & Image Management
* Perform ad-hoc patching and remediation for low‑severity (Sev5) incidents
* Assist in maintaining and updating laptop images, including:
* Monthly OS patching
* Image optimization
VDI (Virtual Desktop Infrastructure) Support
* Support Windows 11 VDI (Dev environment) rollout, including troubleshooting and user support
* Work alongside internal teams managing the Citrix environment (deep Citrix expertise not required)
* Assist in resolving issues within virtualized desktop environments
Application Packaging & Deployment
* Create and manage application packages using MSIX (Intune packaging focus)
* Support AppAttach packaging where required
* Ensure smooth deployment of applications across managed devices
Documentation & Knowledge Transfer
* Produce technical documentation, user guides, and support procedures
* Support handover to BAU teams post‑rollout activities
* Ensure knowledge is effectively shared across support and engineering teams
Required Skills & Experience
Core Technical Skills
* Strong experience with MSIX Packaging (Intune-focused; AppAttach exposure beneficial)
* Good working knowledge of:
Nice to Have
* Exposure to virtual desktop environments (Citrix or similar)
* Experience supporting enterprise‑scale rollout or transformation programmes
* Familiarity with image engineering / endpoint configuration management
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