Overview
Hours: 3 week rota, 17.50 hrs (0.47 WTE) 11pm – 7am. NHS Fife have a position available for a Health Records Clerical Officer. We are looking for an enthusiastic individual who is organised and has a positive approach to work. They should be ready for a challenge and also enjoy working as part of a team. Duties include using a computerised Switchboard to handle calls and respond to queries. The post holder, once trained, will also be required to support the Electronic Health Record along with covering the A&E reception desk. Predominantly this post will require shift work to cover the 24 hour, 365 days a year operation of the Switchboard Service including public holidays.
You require excellent communication skills, both written and oral, and will involve handling calls into the Switchboard from both internal and external callers, responding to pager requests, responding to emergency calls, monitoring alarms and providing advice and support on telephony services to NHS employees and the public.
When required, working at A&E reception will require the post holder to provide a front line service for patients arriving at the department and is vital for the provision of recording patient attendance and admissions via TrakCare.
Full training will be given to the successful applicants but knowledge of NHS Fife would be an advantage. The posts are based at the Victoria Hospital, Kirkcaldy. Training will initially be carried out during daytime hours Monday to Friday prior to starting shift pattern.
Responsibilities
* Manage calls and respond to queries on a computerised Switchboard.
* Support the Electronic Health Record system and cover A&E reception as required.
* Contribute to the 24/7, 365 days a year operation of the Switchboard Service, including public holidays.
* Handle pager requests, emergency calls, monitor alarms, and provide advice and support on telephony services to NHS employees and the public.
* Record patient attendance and admissions at A&E via TrakCare when required.
Qualifications and skills
* Educated to Standard Grade (or equivalent) with passes in English and Arithmetic.
* Good keyboard/typing skills with the ability to work on your own initiative.
* Good organisational and listening skills, with a flexible approach to working.
* English language competency and communication skills necessary to perform the role safely and effectively.
* Full training will be provided; knowledge of NHS Fife is advantageous.
Informal enquiries: Johan Jack, Switchboard Supervisor, Johan.jack@nhs.scot, 01592 643355 ext.29152
Eligibility to work in the UK: To work in the United Kingdom, there is a legal requirement to demonstrate permission to work. This permission is granted by the UK Visas and Immigration Service. NHS Scotland Boards will check entitlement to work as part of pre-employment checks. Routes of permission may include visa types or EU settled/pre-settled status. For more information, refer to GOV.UK. Some posts may offer sponsorship via UK Skilled Worker/Health & Care Worker Visa if the employer is a licensed Sponsor and salary criteria are met.
Important note: It is essential that you have the right to work in the UK or that the post would be eligible to be sponsored before submitting your application.
We offer flexible working and family-friendly policies and fully support disabled candidates and candidates with long-term conditions or who are neurodivergent by making reasonable adjustments to our recruitment policy and practices.
NHS Scotland is committed to encouraging equality and diversity among its workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Scotland welcomes applications from all sections of society.
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