Customer Relations Manager/Complaints ManagerSalary: £44,108.95 P/A plus fantastic benefits! Hours: Core Working Hours (37.5 per week)Hybrid – 2 days in the office and 3 at home. Location: Bracknell. Dynamite Recruitment is currently seeking an enthusiastic and organised Customer Relations Manager to join a successful company, due to growth.The duties of the Customer Relations Manager/Complaints Manager will be:
1. Managing a small, specialist team that oversee complaints resolution.
2. Handle escalated complaints with professionalism, implementing the highest standard of customer service.
3. Use specialist technology to assist with resolving complaints and queries.
4. Reporting complaint reviews to the team, to ensure development and reduce escalations in the future.
5. Provide training to the team, encourage progression and developing within the business.
6. Have advanced knowledge of procedures in place, as well as the Housing Ombudsman code.
7. Travel to other branches to implement experience, feedback and training within other teams.
8. Coordinate responses with government officials, environmental health, and other agencies to building lasting professional relationships.
9. Liaise with senior management regarding higher escalations.
10. Analyse feedback to continuously reduce further complaints.
11. Work collaboratively...