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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store
* Driving sales through customer interactions and promoting the benefits of the Dobbies Club membership
* Assisting with customer queries using strong product knowledge, including allergies and dietary requirements
* Collaborating with your team to maintain the cleanliness and upkeep of the store
* Working on the shopfloor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service—an excellent opportunity to gain new skills and experience
Who we are looking for
* A passion for delivering a great customer experience with a friendly smile
* Experience in a customer-facing role and an interest in hospitality
* Ability to work well within a team, build relationships, and enjoy celebrating success
* Punctuality, well-presented appearance, and a proactive, hardworking attitude
* Eagerness to learn new skills and gain experience
* Thrives in a busy, fast-paced environment
* Ability to demonstrate our values—being one team, improving daily, bringing a smile, loving gardens, and making it work for customers
What we offer
* Generous annual leave entitlement, with flexible holiday use and limited statutory days off
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice
* Support through Retail Trust—confidential support, virtual GP, free counselling, and retail rewards
* Development opportunities via Dobbies Academy with eLearning and training programs
* A passionate, diverse, and dedicated team committed to making it work for our customers
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores in every UK nation. We celebrate gardening and plants through our products, concessions, and services, promoting garden living all year round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.
We organize events and community experiences and support a national charity that involves both colleagues and customers.
We are committed to being a great place to work, encouraging colleagues to be their best, share successes, and make it work for our customers.
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